Aeroports de Lyon
Aéroport de Lyon Saint Exupery provides optimal customer service thanks to a centralized, secure infrastructure
- Country: France
- Industry: Transportation, Airport
- Solution: Connected Solutions and Devices
Aéroport de Lyon Saint Exupery which is managed by Aeroports de Lyon has a handling capacity of around 9.6 million passengers, and ranks as the fourth largest airport in France, behind Paris-Charles-de-Gaulle, Paris-Orly and Nice Côte d'Azur.
The robustness and reliability of Alcatel-Lucent Enterprise products were key criteria in the choice of the solution. Being able to guarantee no disruption and offer uninterrupted service was also essential. In addition, our partner SYBORD, an associate of RESADIA which was awarded the UGAP telephony systems contract along with Alcatel-Lucent Enterprise set up a dedicated team to provide 24/7 service.
Challenges
The business of this major airport demands continuous service, so a new installation had to be capable of being installed without causing any interruption, and within the planned deadlines.
With the volume of communications and applications constantly growing, it was also very important to maintain reasonable operating costs without increasing staff costs.
Results
Technical benefits
- Telephony services are centralized on a redundant OmniPCX Enterprise communications server, which simplifies administration.
Financial benefits
- Operating costs have been reduced by centralizing telephony.
User experience benefits
- Airport staff are assured of being able to communicate without interruption, and so to offer optimum service to their customers.
