ALE Connect omnichannel contact center
Streamline operations with CCaaS (Contact Center as a Service) and delight your customers through a seamless omnichannel contact center solution.
Enable customer service for all-size businesses with an omnichannel contact center that effectively manages interactions (email, live chat, social media, and phone), delivering the quality and efficiency expected by today’s customers, citizens, and consumers. Because there’s nothing like great customer service to keep people satisfied and loyal!
ALE Connect enriches the Alcatel-Lucent OmniTouch® Contact Center Standard Edition, used as a phone call distribution platform, with omnichannel cloud-based services. It simplifies the workflow between customers, customer service agents, and the rest of the organization – and it facilitates management of all customer-related activities in the front and back office.
Discover the benefits of ALE Connect, our CCaaS solution. Download the brochure.
Highlights
- Offer customers a wide range of communication channel options
- Access a 360° view of customer context for better service
- Easily manage all channels with a unique web-based desktop interface
Features
- Supports email, chat, Facebook Messenger, Twitter, and phone
- Web-based desktop application for agents and supervisors
- Built-in knowledge base and intelligent search to improve call resolution
- Graphical dashboard for digital media channels activity
- Real-time monitoring and reporting
- Integrates with business applications (CRM, ERP)
- Integrates with ALE OmniPCX Enterprise and ALE OmniTouch Contact Center SE
- Cloud services certified ISO27001
- GDPR compliance
- High availability, security and redundancy of customer data storage
Customer Benefits
Here’s why companies choose ALE Connect CCaaS solution
- Connect with customers in their preferred way
- Increase your first contact resolution rate to stand out from the competition
- Improve agent efficiency with a single tool and interface
- Adapt smoothly to new needs, thanks to a simple, flexible subscription and cloud model
Videos
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Eberhardt Customer Story1/300:07:20
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Introducing ALE Connect Video2/300:00:59
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ALE Connect - Take The Tour Demo3/300:12:00
Supporting Documents
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Alcatel-Lucent Enterprise Connect
DownloadA complete solution for multiple-channel customer relationship management
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Alcatel-Lucent Enterprise Connect
DownloadALE Connect is a complete solution for omnichannel contact centre management. It enables customer services of all-sizes, handling omnichannel interactions, wit…
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OmniPCX RECORD Suite
DownloadReliable, scalable and cost-effective solution to record and supervise calls.
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Improve your competitiveness with XaaS
DownloadIn today’s uncertain world, more and more organizations are shifting towards an as a Service purchasing model to reach their goals and improve their competitiv…
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Customer Service eCatalog
DownloadThe Customer Service eCatalog provide the details of the applications related to customer service, such as automated attendant, contact center, crm integration…
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Good customer service is not good enough. It must be great!
DownloadThis infographic presents trends on evolving ways to engage with customers in a digital world
Related Products
Alcatel-Lucent Enterprise Connect
ALE Connect is a complete solution for omnichannel contact centre management. It enables customer services of all-sizes, handling omnichannel interactions, with the quality and efficiency expected by today’s customers.
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